Clear information about this website.

Business identity and contact

Civic Touch Inc. is a corporation incorporated under the laws of Canada. Civic Touch is an operating name of Civic Touch Inc.

Privacy

This notice explains how Civic Touch Inc., operating as Civic Touch, handles personal information submitted through this public website and related technical records. It does not replace the privacy notice for any future municipality-specific service.

Information we collect

• Contact information and content you provide, including your name, email address, organization, selected purpose, message and consent choice.
• Technical and security records needed to operate and protect the website, which may include an IP address, request information, browser information and timestamps.

How we use information

• Respond to enquiries and requests to explore working together.
• Send Civic Touch updates manually when you choose to receive them.
• Operate, secure and troubleshoot the website, prevent abuse and meet applicable legal requirements.

Access and service providers

Website submissions are available only to authorized Civic Touch team members who need them for the purposes described above. Civic Touch uses Microsoft Azure and Microsoft 365 to transmit, deliver and manage submissions and email. Information is processed primarily in Canada, but Microsoft or its service providers may process information in other jurisdictions where different laws may apply.

Retention

• Enquiry records are retained for up to 24 months after the last interaction.
• Update-subscription and consent records are retained while you are subscribed and for 12 months after you unsubscribe.
• Website security logs are retained for up to 90 days.
• Information may be retained longer when reasonably necessary for a legal obligation, dispute, security investigation or enforcement matter, and is then deleted or anonymized as appropriate.

Your choices and privacy requests

To request access, correction or deletion, withdraw consent, stop receiving updates or ask a privacy question, email info@civictouch.com. Civic Touch aims to respond within 30 days, subject to applicable law.

Children

This website and its contact form are not directed to children under 13. Civic Touch does not knowingly collect personal information from children under 13 through this website. A parent or guardian who believes a child has submitted information may contact us to request its deletion.

Cookies and tracking

Civic Touch does not sell personal information or use website submissions for advertising. The current website does not use analytics, advertising pixels or other optional tracking technology. More information appears in the Cookie notice below.

Accessibility

Civic Touch Inc. is committed to making this public website accessible across supported browsers, devices and assistive technologies.

Our commitments

• Work toward WCAG 2.2 Level AA for this website.
• Support keyboard navigation, visible focus, readable contrast and meaningful labels.
• Provide text alternatives for meaningful images and video content.
• Support zoom, text resizing, reduced motion and practical touch targets.
• Test this website with automated tools and assistive technologies.
• Provide a clear way to report an accessibility barrier.

Any formal conformance statement will be published only after this website has completed the applicable assessment.

Security

Civic Touch Inc. uses administrative and technical safeguards to protect this public website, its contact form and related technical records.

Our commitments

• Use HTTPS to protect website traffic and form submissions in transit.
• Restrict administrative access to authorized personnel.
• Keep credentials and protected connection details outside public website content and source code.
• Validate contact-form submissions, rate-limit requests and use abuse controls.
• Keep website dependencies and hosting components updated.
• Record and review relevant website security and email-delivery events.

Any security certification or formal assurance concerning this website will be stated only when independently verified and approved for publication.

Terms of use

These terms apply to this website operated by Civic Touch Inc., a corporation incorporated under the laws of Canada and operating under the name Civic Touch.

This website provides general information about Civic Touch. Product descriptions may evolve as capabilities are validated and prepared for release.

• Illustrative journeys are product demonstrations, not customer case studies.
• No website statement creates a service level, implementation timeline or financial guarantee.
• Any future Civic Touch service or municipal implementation will be governed by separate agreements, privacy notices and applicable law.
• Website content, branding and materials may not be misrepresented as an endorsement or customer result.
• Visitors must not attempt to disrupt, misuse or gain unauthorized access to this website or its supporting systems.

Cookie notice

The current website does not use analytics, advertising or other optional cookies. It may use temporary browser features that are strictly necessary to display pages and protect the service.

No cookie preference record is created while only essential technology is present. If optional technology is introduced, it will remain disabled until visitors receive clear information and make a choice.